For optimum security, every account is recommended to utilize Two-Factor Authentication.
When you successfully register and activate your account, by default the exchange does not activate your 2FA function. You need to activate the function manually, by following the steps here.
If you receive a 2FA code error after you input your Google Authentication code, please follow the instructions below to solve the problem:
- Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to login).
- Browse the MTIBIT Login page (www.exchange.mtbit.com/login) using incognito mode on the Google Chrome web browser.
- Clear your browser cache and cookies.
- Try to login from our dedicated mobile app.
If none of the suggested steps above solve your problem, MTBIT can also reset 2 Factor Authentication on your account. But prior to disabling your old U2F, we would need to establish beyond doubt that you are the legitimate account owner.
To do this, contact MTBIT support on our support page mentioning that you have lost your U2F 2FA. You will then receive instructions on how you can provide proof of your identity.